Enrollments Lifetime

Clubgro automatically renews a subscription based on the No of billing cycles set for the subscription. By default, the subscriptions renew indefinitely until they are canceled manually. You can control the number of renewals (i.e, the lifetime of the subscription) by setting the Number of Billing Cycles.

Number of Billing cycles

The lifetime of a subscription can be controlled by specifying the Number of Billing cycles while enrolling the subscription.

On each term start, the remaining billing cycles attached to a particular subscription would be reduced automatically. So, the subscriptions would continue to renew till the remaining billing cycles reduce to 0. Once it becomes 0, the subscription will be moved to non-renewing state as it is not going to renew anymore. Hence, the subscription will get canceled on next billing date.

The lifetime of a subscription can be modified anytime after it is created.

What happens when a subscription's plan is changed?

When a subscription's plan is changed, then the remaining billing cycles is reset based on the new plan's number of billing cycles. If the new plan does not have the number of billing cycles set, then the subscription will renew forever.

You could also override the new plan's number of billing cycles by explicitly specifying the value while changing the subscription.

When is the remaining billing cycle decremented?

The phrase each subscription term start is important to understand the behaviour of the remaining billing cycles. On each term start , the remaining billing cycles attached to a particular subscription would be reduced automatically.

plan's no of billing cycles

Example

Plan's number of billing cycles = 5.
Subscription's remaining billing cycles after creation = 4

Example

Plan's number of billing cycles = 5.
Subscription's remaining billing cycles after creation = 5
Subscription's remaining billing cycles after activation = 4

On renewal, the current subscription term ends and a new term is started. This results in the remaining billing cycles to reduce by one.

Example

Subscription's remaining billing cycles before renewal = 4
Subscription's remaining billing cycles after renewal = 3

When the plan associated with the subscription is changed mid-term, the remaining billing cycles is reset (as explained previously in this document) but it is not decremented immediately as current term is continued. It will be decremented only at the renewal when the next term starts.

Example

New Plan's number of billing cycles = 7.
Subscription's remaining billing cycles before change = 4
Subscription's remaining billing cycles after change = 7
Subscription's remaining billing cycles after renewal = 6

In case the new plan has a different billing period (eg. quarterly) when compared to the currently associated plan (eg. monthly), the current term is ended and a new subscription term with the different period is started for that subscription. Hence in this case the remaining billing cycles is reduced by one immediately during the change.

Example

New Plan's number of billing cycles = 7.
Subscription's remaining billing cycles before change = 4
Subscription's remaining billing cycles after change = 6

Scheduled Cancellation

When subscription is scheduled to be canceled at end of term, the value of remaining billing cycle will be set to zero. If this operation is performed when the subscription is in ACTIVE state, the state will be changed to non_renewing.

Can I edit an existing subscription ?

When you open up an existing subscription, there are several details you can view and actions you can perform. The subscription provides you with all the details like amount, Remaining No of Billing cycle, Due, Next Billing date, Last Billing date, Start date, End date.

Cancel/End Subscription can be used to cancel a subscription. You can cancel a subscription immediately or at the next renewal.

Change Start Date appears only when the subscription is in "Future" state. You can change when the subscription should start using this option. If you need to start the subscription immediately, you can set date and time to the present.

The Change Next Billing option will appear on active subscriptions and is used to change the next renewal date. You can change the date to a later or an earlier date. The subscription will update on the specified date.

The subscription details also has a Timeline section that shows you subscription history.

Events such as sign up, cancellation and reactivation are shown here.

Timeline
Signed up on 13-Mar-2015 12:48
Started on 13-Mar-2015 12:48
Active since 27-Mar-2015 12:48
Next Billing on 26-Mar-2016 12:48

Use Comments to add information specific to a particular subscription. The comments section appears at the bottom of the subscription and this option is available for subscriptions, invoices, payments.

Deleting a Subscription

If you wish to delete a Subscription in Clubgro, open the specific Subscription details page and click the Delete Subscription option available on the Actions panel.

This operation is irreversible - all data related to the Subscription, such as Payments and Invoices, will be deleted.

The numbers in the following reports will get modified when a Subscription is deleted:

  • Payments
  • New Revenue
  • Signups
  • Activations
  • Cancellations
  • Reference
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